Before Your Clean

Remove Clutter

Please pickup or remove clutter such as Toys, clothes, boxes, etc. to help our cleaning team be as efficient as possible!

Put Away Your Pets

Have a pet? Not a problem! Just be sure to find a good place to put your pets where they’ll be safe, secure, and comfortable while we clean.

Manage Payment

If you haven’t already arranged a payment method before our team arrives, communicate your preferred payment method to our team or leave a cash/check out for us!

After Your Clean

Enjoy your sparkling clean space!

If our team didn’t meet your expectations, we’ll make every effort to make it right! Just notify us within 24 hours of any issues, including an error or misunderstanding, and we will address them as needed.

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Faq

Do I need to be home for you to come clean my house?

No. We understand that our cleaning times are during the typical work week! Most of our clients are not present when we arrive. In these cases, we’re provided a spare key, a door or garage code, or entry instructions so we can let ourselves in and lock up when we’re done.

What if something’s damaged during a clean?

At Coastal Breeze Maids we treat each home we clean with the same care and respect we treat our own. In the event that something unfixable or irreplaceable breaks, we are fully insured, so you can file any necessary and appropriate claims.

Do I need to provide your team with my own cleaning equipment or supplies?

Generally No. We arrive with everything we need to get your home sparkling clean, and we take all our supplies and equipment with us when we leave.
Disclaimer: We do ask to use the client’s vacuum in the event that a pet is present in the home.

What if I need to reschedule a clean?

We understand things happen and you may not be able to keep your scheduled clean, that’s OK! Just please let us know a minimum of 24 hours in advance of your appointment and we’ll do our best to reschedule your clean.
Disclaimer: If we receive less than 24 hours notice or we cannot access your home upon arrival, Coastal Breeze Maids reserves the right to charge you the full price of your cleaning.

Do you always send the same team?

We believe our cleaners develop in a unique knowledge of the spaces they clean regularly. With that in mind, we make every effort to send the same cleaning team every time you receive service. If a team member is unavailable during your scheduled clean, we will be sure to send a suitable replacement.

Can pets be home during a cleaning?

Yes, we love all kinds of pets! However, if your pet is overly friendly, aggressive, or may get in the way of our cleaning team, we ask that you place them outside or within a gated area. This ensures the safety of both your pet and our team!
If you will not be home when we arrive, please let us know how to appropriately handle cleaning around your pet.